This article provides step-by-step instructions on how to cancel your recurring Teams plan for Teams/Enterprise accounts to prevent further renewals. When you cancel, you will continue to be provided full access until the end of the billing cycle but will not be charged for further renewals.
**Please note that this is only for our Teams/Enterprise accounts. If you have questions regarding your personal account, please contact our Customer Support team by selecting "Contact Us" at the top of the Help Center.
If you are an Admin on the Teams plan and would like to opt-out of auto-renewal (Teams and Enterprise accounts only, no personal accounts), you can cancel your Teams plan at any time by following these steps:
- Visit your Teams Admin Dashboard and navigate to the Account page
- Select “Cancel subscription”
- Select the reason you are canceling and proceed through the cancelation workflow
Your Teams plan will automatically deactivate itself at the end of your billing cycle, up to which point your Learners will still have access to Pro, and Admins will have full access to the Admin Dashboard. When the plan is deactivated, your learners will no longer have access to Pro content, and reporting will no longer be updated.