I am having trouble resetting my password, what can I do?

If you have input your email address in to the "Forgot Your Password?" page and you're not receiving an email, please follow the below troubleshooting steps.

  1. Check your spam folder for the password reset email, and make sure that contact@codecademy.com is not blocked. 
  2. Ensure that you're Codecademy account wasn't intitally created by logging in with another 3rd party service such as Google, Facebook, or Twitter sign in.
    • To test this, please follow the steps at the bottom of the page.
  3. Within that email address, ensure that you have the "Welcome to Codecademy" mail and have been receiving email before.  
  4. Check your spam filter and any other email filters that could be preventing mail.
    • If this email was sent to your spam box, please mark it as "Not Spam"

How to test if you intitally created your account by logging in via a 3rd party 

The most common reason for users not receiving a password reset email is that they signed up with Twitter or Facebook, and these services are failing to pass your email to our system.

However, assuming that you are currently logged into the 3rd party that you used to sign up, you should still be able to access Codecademy.  

To test to see if this is the cause of your error, please follow these steps: 

  1. Ensure that you're currently logged into the any Google, Twitter, or Facebook accounts that you have.
  2. Navigate to the Codecademy Sign up Page and click on each of the links to Google, Facebook and Twitter
  3. Make note of the service that you used to sign up.

 

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3 Comments

  • 0
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    Joshua Francis

    This is really helpful, I forgot I used the Google sign-in and was wondering why I wasn't getting any email, since I knew I'd used my primary account.

  • 0
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    Larrymayo73

    Keep trying. I live at3611 shady valley dr # 158. Can you get here then we go?

  • 0
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    Larrymayo73

    Are you rtrying to say yes?

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