Your past due payment will enter a collection period in which we will attempt to charge your card multiple times. If billing information is not updated or a payment is received, your subscription will be deactivated 28 days after that.
If you receive an email indicating that your payment was declined and your account is past due, you can either:
- Update your Purchases and Subscriptions account info with a new credit card
- Allow the subscription to deactivate
If you are certain that your card details are up to date and the payment continues to fail, it's likely due to a safety precaution implemented by your card company/bank to combat potential fraudulent charges. If your card is rejecting our charge, you would simply have to call your card vendor/bank and authorize the payment to let them know you trust our name as a vendor.
If your subscription has been deactivated, you can regain your progress on Pro material by purchasing a new Pro subscription with a new, valid payment method. You won't lose any access to your progress.
If you receive an email indicating your payment was declined and want to cancel your subscription, please Submit a Request to our Customer Support team.