If you were not able to verify your eligibility successfully through SheerID, there may be a few reasons why:
- SheerID is unable to verify the school level in your country. Please see more information about what countries are qualified here.
- Your school is not listed in SheerID’s database. If this is the case, you can request to add a school through SheerID. Please note it can take at least 30 days for our verification partner, SheerID, to get back to you.
- The documentation you manually uploaded did not prove your eligibility (specific reasons regarding your documentation are included in the verification emails sent by SheerID)
- You have exceeded the maximum eligibility of four years
If you weren't able to be verified for the last two reasons listed but believe you are still qualified, we'd be happy to take a look. For more information, please use the Contact Us link in our Help Center.