All Your Questions, Answered.
What to learn next? What's wrong with my code? What do I need for my portfolio? Whether you're looking for advice on a personal project or guidance on your next career step, Code Coaches have you covered.
As a new Pro member, your first coaching session is on us!
To keep tracking toward your goals, we recommend you meet with a Code Coach at least once per week.
Meeting Your Code Coach
Immediately upon booking your session, you'll receive an instructional onboarding email (subject: IMPORTANT – about your Code Coach appointment) containing information that is unique to your upcoming meeting.
Note: you'll choose how you meet with your Coach during the booking process. Currently, some Coaches only support text-based chat, so if you'd like to meet via audio/video, try selecting another Coach from our team page.
Online Meeting Location
Text-based Chat (type)
Log in to Codecademy at the time of your scheduled session. Your Coach will send you a chat message to begin your session, you’ll see the below “chat” icon appear in the bottom right corner of your screen.
Video + Audio Chat (talk)
After you've booked your session, you'll receive an onboarding email with instructions listing the location in the form of a unique URL. You'll use this link to join your meeting at the scheduled time of your session. Once you've launched the link, be sure your mic and sound are on (video, while much more personal, is optional).
Disable Browser Pop-ups
Not seeing the chat window? Your browser may be blocking the chat window from appearing. Here's how to adjust your settings in the most popular browsers.
If you're not able to see this icon, it may be caused by an ad blocker, such as Ghostery, Ad Block, or Ad Block Plus. If that is the case, please follow the below steps.
Go into your ad blocker setting and whitelist the following sites:
Happy Coding! 👋
For customer support, payment, and other account questions you can get help by submitting a ticket on our ticket submission page.