Your past due payment will enter a collection period, a period in which we will attempt to charge your card, your subscription will be deactivated 28 days after that. You can either:
- Update your Purchases and Subscriptions account info with a new credit card
- Allow the subscription to deactivate
If your subscription has been deactivated, you can regain your progress on PRO material by inputing a new, valid payment method. You won't lose any access to your progress.
If the payment continues to fail, it's likely be due to a safety precaution implemented by your card company to combat potential fraudulent charges. If your card is rejecting our charge, you would simply have to call your card vendor and authorize the payment to let them know you trust our name as a vendor.
If you receive an email indicating your payment was declined and want to cancel your subscription, please contact Customer Support at: https://help.codecademy.com/hc/en-us.