Likely, the issue is an ad blocker you have installed on your browser, such as Ghostery, Adblock, or Adblock Plus.
You should be able to see a small icon the bottom right of your screen that opens up a chat window with advisors. Advisors are online from 8am-12am EST.
If you'd like to keep running that ad blocker, please white list the following sites in your ad blocker's settings:
- terminal.com herokuapp.com