Why can't I see the chat button to access Codecademy Pro advisors?

Codecademy Pro Advisors are available to Pro subscribers from 8am - midnight EST. You can access them while you’re taking an exercise, lesson, or quiz. If you’re not able to see the chat button during this time frame while using these tools, please see the following troubleshooting steps:

If you have an ad blocker installed on your browser, such as Ghostery, Adblock, or Adblock Plus this may be preventing you from accessing our advisors.

If you'd like to keep running that ad blocker, please whitelist the following sites in your ad blocker's settings:

  • https://www.codecademy.com
  • external-production.codecademy.com
  • cdn-production.codecademy.com
  • codecademy.icloud.com
  • herokuapp.com
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  • cdn.mxpnl.com
  • js-agent.newrelic.com
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